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Responsible growth.

Important notice

Using KoKoRo

KoKoRo is a technology platform operated by Kavita Global Ventures Pvt. Ltd. By accessing this website or using future KoKoRo services, users agree to the applicable terms displayed at the time of use.

Accounts and eligibility

Users must provide accurate information, protect account credentials and use the platform only for lawful purposes. Certain products or services may require age, identity, location or other verification.

Orders, prices and availability

Product details, prices, taxes, fees, offers and availability may vary by seller, location and time. An order may be confirmed, modified or cancelled in accordance with the terms presented during checkout.

Partner responsibilities

Participating vendors remain responsible for the accuracy, quality, safety and legal compliance of their products. Delivery availability and timing can be affected by demand, distance, weather, traffic and other operational conditions.

Intellectual property

The KoKoRo brand, platform content and related intellectual property may not be copied, misused or represented without authorisation.

Governing law

Terms will be governed by applicable Indian law, with jurisdiction and dispute-resolution provisions to be finalised in the reviewed policy.

How information may be used

KoKoRo may collect information submitted directly by users, account and contact details, order and transaction data, location information when permitted, device and usage information, and customer-support communications.

Information may be used to provide and improve services, process orders and payments, enable delivery, prevent fraud, communicate important updates, offer support, meet legal obligations and—where permitted—share relevant offers.

Data may be shared with participating vendors, delivery partners, payment or technology providers, professional advisers and authorities where required, limited to what is necessary for the relevant purpose.

Users may contact KoKoRo to request access, correction or other applicable data rights. Final retention periods, security procedures, consent wording and grievance-officer details must be inserted before launch.

Order issue handling

Cancellation eligibility may depend on order status, product type and partner acceptance. Refunds, when approved, should be returned to the original payment method or another permitted method within the timeframe displayed in the final policy.

Users may be asked to provide an order number, photographs or other information for missing, incorrect, damaged, spoiled or quality-related claims. Perishable and regulated products may carry special conditions.

Alcohol and restricted goods

Alcohol products may be offered only where legally permitted and only after all required licences, location controls, age verification, delivery restrictions and state-specific procedures are in place. Availability must never be assumed from this website.

KoKoRo may refuse or cancel a regulated-product order when eligibility, identity, delivery conditions or legal requirements are not satisfied.

Website technologies

This static launch website uses essential browser functionality. If analytics, advertising, personalisation or other non-essential technologies are added later, the cookie notice and consent mechanism must be updated before they are activated.

Questions or complaints

Kavita Global Ventures Pvt. Ltd.
KoKoRo Corporate Office, 1st Floor, College Square, Near Technical High School, Aska, District Ganjam, Odisha – 761111

Email: info@kokoro.co.in
Phone: +91 93377 39528